INSIGHTS
Be up to date with our most relevant posts and articles in a single place
Autonomy: The Key to Business Evolution
To be a successful utility or telecommunications company, your business processes must be constantly evolving to keep up with the ever-changing regulatory and market conditions of your industry. While many companies realize this, they often feel that making meaningful changes to their business is too complicated to do independently and end up having to rely on external consultants for costly system implementation and configuration support. The problem is partly to do with overly complicated software ecosystems comprised of stand-alone solutions
6 Ways Utility and Telecommunications Companies can take advantage of Data Analytics
With the wealth of data being collected through social media, customer web portals, and the Internet of Things (IoT), utility and telecommunications companies can enhance decision-making through the quickly developing field of data analytics. The growth of Advanced Metering Infrastructure (AMI) has led to a significant increase in the amount of raw data being gathered every hour for utility companies. Typically, said data has been used to support billing processes; however, this is but one of the broad range of
The growth of Smart Appliances and what it means for Utilities
It is an exciting time for American homes as Smart Appliances are quickly changing the way we carry out day-to-day tasks. With this emerging technology, utility companies now have a unique opportunity to achieve enhanced integration with American households to improve operations and provide a better overall customer experience. The Smart Appliances Market is expected to be worth 37.2 Billion USD by 2020(1) Ice Energy Storage For a long time, hot water cylinders have been the main energy storage device
Water: A vital resource that is running out
World Water Day: Could sustainable and natural solutions solve the problem of water scarcity? Since 1993, World Water Day has been observed every 22nd of March. The day is an initiative driven by the United Nations to discuss how to sustainably manage our most precious resource. The main theme this year is the exploration of nature-based solutions (NBS), a strategy which aims to help balance the water cycle through ecological processes and mitigate the issues generated by climate change.
Utility Companies and the Future of Customer Service
The modern customer service expects to be put first and provided with user-friendly digital experiences across a range of platforms.
Open Enhances Product Offerings with New Vital Signs Service
With Vital Signs, you can check the oil from the comfort of the driver´s seat, prevent problems before they occur, and make sure your engine is running smoothly.
The Key for Effectively Managing Prepaid Services
To offer prepaid utility services effectively, providers must work with a highly-developed technological solution which is tailored specifically to the unique conditions of their industry. Prepayment is a commercial strategy which allows the use of services to more closely match the economic capacity of consumers. This model is believed to have started in South Africa in the 80’s, however it has since expanded into other countries such as the United States, the United Kingdom, Argentina, Colombia, Australia and the Philippines.
Non-revenue water management, reaching the economic optimum
Water utility companies are facing intense pressure today from both internal and external factors. Regulations related to resource conservation are getting stricter, consumers are increasingly more conscious about conservation and utility companies are expected to become increasingly efficient. Because of this pressure, water utilities must change the way they operate and seek new solutions to optimize their operations. A key driver of operational efficiency is the reduction of non-revenue water (NRW), as it is a problem which reduces revenue and
How subscriptions are shaping the retail industry
Compared to the traditional model, sales-by-subscription offers nine times faster growth for the retail business, thanks to the creation of long-term relationships that provide the opportunity to obtain continuous sales. The modern customer seeks to obtain a wide variety of products and services in an immediate, efficient and safe manner; they often wish to make their purchase online and expect a range of possible payment options. The massive use of the internet in everyday life has transformed the behavior of
Utilities Evolution – Déjà vu
Energy, gas and water service providers are currently facing challenges similar to what telecommunications companies encountered several decades ago, ranging from the integration of the latest smart devices, the focus on improving the customer experience, giving relevance to every interaction, addressing requests in a timely manner, and giving customers the opportunity to view their consumption in real time. Looking back on the evolution of telecommunications companies over the last 40 years, which involved both technological as well as cultural shifts—from
The critical role of field service in improving the customer experience
Customer experience has become a cornerstone of business performance due to the high cost of customer churn; with field service being a critical component of this experience. Every interaction is an opportunity to shape a customer´s perception, so a top performing company must drive satisfaction in its field service to set a precedent for the entire customer journey. Customers are nothing like what they used to be decades ago. Starting in 1990, when we entered the age of information, there
Prepaid Energy: A growing commercial alternative that is here to stay
Prepaid services in the electric utility industry have experienced a boom in recent years, driven by both the evolving demands of consumers and the growing pressure on utilities to drive greater operational efficiency by simplifying processes and minimizing the financial burden of uncollectible debt. Over the last two decades, prepaid products and services have been on the rise as a commercial alternative across multiple industries. This paradigm shift shows no signs of slowing down and the electric utility industry is
Let us show you how we can help improve your company's performance
Your business, Empowered
