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![How effective communication with customers can save energy and money](https://www.openintl.com/wp-content/uploads/2020/04/customers-energy-efficiency-300x157.jpg)
How effective communication with customers can save energy and money
Utilities also can pleasantly surprise their users by presenting them with unexpected but valuable information.
![Deploying cloud services: 7 things to think about | OPEN](https://www.openintl.com/wp-content/uploads/2020/04/utilities-cloud-services-agreements-300x200.jpg)
Seven things to think about before deploying cloud services
Utilities often face the problem of deciding whether their new CIS should be deployed on-premise or on cloud services.
![Utilities’ cloud services agreements: the financial perspective | OPEN](https://www.openintl.com/wp-content/uploads/2020/04/cloud-services-cloud-computing-300x163.jpg)
The financial perspective of utilities’ cloud agreements
Cloud services imply a fundamental change in the accounting model, as utilities do not have to invest in hardware or software.
![SMARTFLEX | Empowering your business on any cloud](https://www.openintl.com/wp-content/uploads/2020/04/shutterstock_1572060865-300x169.jpg)
Empowering your business on any cloud with Smartflex
Smartflex, a cutting-edge holistic CIS solution designed to naturally run on-premise or in the utility’s preferred cloud, either public or private.
![A CIS with a unique holistic approach | SMARTFLEX](https://www.openintl.com/wp-content/uploads/2020/03/cis-open-smartflex-customer-experience-300x200.jpg)
Smartflex, a CIS with a unique holistic approach
With Smartflex, utilities rely on a powerful configuration tool to model any pioneering product and service to meet market needs.
![Focus on what matters: the most important moments in a utility customers’ journey](https://www.openintl.com/wp-content/uploads/2020/03/customer-journey-customer-facing-processes-300x183.jpg)
Focus on what matters: the most important moments in a utility customers’ journey
Utilities must pay special attention to a set of crucial moments related to customer-facing processes to deliver the best experience.
![Mind your business! Utilities are not Amazon.com](https://www.openintl.com/wp-content/uploads/2020/03/customer-journey-utilities-300x165.jpg)
Mind your business! Utilities are not Amazon.com
Having a panoramic view of the utility business is crucial to identifying the key processes, parties, and technologies involved in these interactions throughout the customer journey
![Create an excellent customer journey using a holistic solution](https://www.openintl.com/wp-content/uploads/2020/03/customer-journey-customer-lifecycle-300x200.jpg)
Create an excellent customer journey using a holistic solution
Having a system capable of supporting the key processes and activities of the customer lifecycle is vital to deliver the best customer experience.
![Why should utilities look towards the electric vehicles market?](https://www.openintl.com/wp-content/uploads/2020/03/electric-vehicles-utility-companies-300x180.jpg)
Why should utilities look towards the electric vehicle market?
Learn more about this opportunity to prepare and succeed in this new industry challenge.
![Self-Service: the cornerstone of a successful customer experience](https://www.openintl.com/wp-content/uploads/2020/01/self-service-customer-experience-300x200.jpg)
Self-Service: the cornerstone of a successful customer experience
Without a doubt, self-service is not a passing trend, it is a reality that many customers have already embraced in their daily lives.
![Customer Experience: 3 challenges service providers have to deal with](https://www.openintl.com/wp-content/uploads/2020/01/customer-experience-self-service-portals-300x200.jpg)
3 challenges service providers have to deal with when it comes to customer experience
One of the essential components of customer experience is self-service, which is quickly becoming a “must-have” feature for service providers.
![Understanding the Customer Journey is the most important part of the CX strategy](https://www.openintl.com/wp-content/uploads/2020/01/customer-journey-cx-strategy-300x173.jpg)
Understanding the Customer Journey is the most important part of the CX strategy
The customer journey is defined as a series of interactions between a customer and a company that occur as the customer pursues a specific goal.
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