INSIGHTS
Be up to date with our most relevant posts and articles in a single place
AES El Salvador begins to improve field operations with Smartflex
AES Corporation is one of the world’s largest energy companies, serving more than 10 million customers in 17 countries. One of its subsidiaries, AES El Salvador, distributes power to 1.3 million customers throughout its 4 affiliated companies: CAESS, CLESA, EEO, and DEUSEM. AES El Salvador, has recently started to roll-out its new Smartflex Field Service solution. With this solution, AES is managing a wide variety of field work orders such as installations, maintenance, and emergencies from a centralized dispatch center.
Gas Natural Fenosa implements Smartflex to launch its services in Peru
Gas Natural Fenosa partnered Open to support its operations. Gas Natural Fenosa, a global leader in gas and electricity integration, is a multinational group operating in more than 30 countries and serving over 23 million customers. As part of their strategic plan to begin operations in Peru, Gas Natural Fenosa acquired Smartflex, a cutting edge solution that will allow the company to begin commercial operations in the regions of Arequipa, Tacna, Ilo, and Moquegua. Carlos Andres Plata, responsible for the
Sempra International has completed its technological renovation in Chile with Smartflex
Chilquinta Energía S.A. successfully implemented their new customer care and field service solution: Smartflex, and is using Smartflex to manage all of its subsidiaries in its Valparaiso, Maule, and Biobio regions. Closing this year’s first trimester, Chilquinta Energía S.A., a daughter company of the Sempra International Group, successfully implemented their new customer care and field service solution: Smartflex. Chilquinta will now be able to seamlessly manage their customer care, sales, readings, billing, payment management, and collections from one integrated system.
Open introduces new multichannel customer self-service portal
Through this powerful new tool, customers will be able to check their account information, make payments, and submit requests 24/7. Users can say goodbye to long waits and lines to communicate with public service providers. Thanks to the new version of the Smartflex Self-Service Portal, they can access all of their billing and usage information and pay, anywhere, from their phone, laptop, or tablet. This component is natively integrated with Open’s CIS solution. It is the new channel of communication
Let us show you how we can help improve your company's performance
Your business, Empowered
