Bimodal: two work styles and one business success strategy
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).
How utilities’ self-service portals came to be what they are today?
Smartflex’s self-service portal gives utility customers total control of their relationship and improving their overall experience with the company.
The implementation of Open’s cloud-based solution will enable Tualatin Valley Water District and Clean Water Services to focus on their core business.
By teaming, IBM and Open International will work to transform workflows in utilities by bringing additional AI functionalities.