How effective communication with customers can save energy and money
Utilities also can pleasantly surprise their users by presenting them with unexpected but valuable information.
industry articles
Seven things to think about before deploying cloud services
Utilities often face the problem of deciding whether their new CIS should be deployed on-premise or on cloud services.
The financial perspective of utilities’ cloud agreements
Cloud services imply a fundamental change in the accounting model, as utilities do not have to invest in hardware or software.
Empowering your business on any cloud with Smartflex
Smartflex, a cutting-edge holistic CIS solution designed to naturally run on-premise or in the utility’s preferred cloud, either public or private.
Smartflex, a CIS with a unique holistic approach
With Smartflex, utilities rely on a powerful configuration tool to model any pioneering product and service to meet market needs.
Focus on what matters: the most important moments in a utility customers’ journey
Utilities must pay special attention to a set of crucial moments related to customer-facing processes to deliver the best experience.
Mind your business! Utilities are not Amazon.com
Having a panoramic view of the utility business is crucial to identifying the key processes, parties, and technologies involved in these interactions throughout the customer journey
Create an excellent customer journey using a holistic solution
Having a system capable of supporting the key processes and activities of the customer lifecycle is vital to deliver the best customer experience.
Why should utilities look towards the electric vehicle market?
Learn more about this opportunity to prepare and succeed in this new industry challenge.
Self-Service: the cornerstone of a successful customer experience
Without a doubt, self-service is not a passing trend, it is a reality that many customers have already embraced in their daily lives.
