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Evolving your CIS without disruptions along the way
As the market continues to evolve at a rapid pace, utilities need to ensure that their Customer Information System provides them with the capabilities they need to cope with industry changes without affecting business continuity. To support utilities’ daily operations, Open Smartflex provides continuous updates that deliver incremental business value without any disruptions.
Empowering utilities with Open Smartflex’s future-thinking capabilities
Service providers have a hard time finding the right software solution that addresses new requirements, emerging market trends, and customer expectations while staying functional through time. Open Smartflex’s future-thinking capabilities help utilities stay relevant, manage key processes, boost customer experience and maintain profitability.
Cloud computing, taking utilities to the next level
State-of-the-art technologies are leveraging cloud computing to transform many industries and business models. Utilities have found ways to use this technology for their benefits while adapting to new challenges.
Bring in new revenue streams with the help of Open Smartflex
Open Smartflex presents a holistic approach that provides utilities with a perfect-at-the-core CIS vested with unparalleled flexibility to create and bill.
The routing problem in the utility industry
Every company with field operations, including utilities, seeks to create the most efficient routes for their crew members to serve customers.
AI-driven Customer Interactions
AI-driven customer interactions, provide service representatives with a personalized course of action beautifully wrapped to be delivered following an omnichannel CX approach
One step ahead to prevent customers’ payment risk
Utilities can deliver a superior omnichannel Customer Experience (CX) by offering customers personalized payment relief plans.
Improving Customer Service with Intelligent Routing
Service Requests – Self-service and Digital Channels – Scheduling – Resource Planning – Uberization – Service Granted – Magnificent Service
Strengthening your utility’s CX with AI
With Artificial Intelligence (AI) in their toolbox, utilities can enhance Customer Experience (CX) with the use of modernization and digitalization.
How AI Impacts Utility Companies
Understanding the difference between the technologies that are part of the Artificial Intelligence (AI) umbrella concept is quite demanding
Bimodal: two work styles and one business success strategy
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
Better together: a seamless combination of CSS and CIS to empower utility customers
Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).
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