Mind your business! Utilities are not Amazon.com
Having a panoramic view of the utility business is crucial to identifying the key processes, parties, and technologies involved in these interactions throughout the customer journey
Having a panoramic view of the utility business is crucial to identifying the key processes, parties, and technologies involved in these interactions throughout the customer journey
Having a system capable of supporting the key processes and activities of the customer lifecycle is vital to deliver the best customer experience.
At Open, our highest priority is to protect the well-being of our employees, customers, partners, and suppliers. COVID-19.
Learn more about this opportunity to prepare and succeed in this new industry challenge.
Without a doubt, self-service is not a passing trend, it is a reality that many customers have already embraced in their daily lives.
One of the essential components of customer experience is self-service, which is quickly becoming a “must-have” feature for service providers.
Open will share its experience supporting more than 4.6 million customers running on the cloud at the Cloud for Utilities Summit.
The customer journey is defined as a series of interactions between a customer and a company that occur as the customer pursues a specific goal.