INSIGHTS
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AI-driven Customer Interactions
AI-driven customer interactions, provide service representatives with a personalized course of action beautifully wrapped to be delivered following an omnichannel CX approach
Petroperú will implement Smartflex on the cloud
The state-owned company will manage its business processes under the cloud operation model of Smartflex, Open International’s software solution.
Open International joins the Florida Municipal Electric Association in supporting the Florida public power community
Open International will be participating in the FMEA to share its experience supporting the customer service and billing processes of utilities.
One step ahead to prevent customers’ payment risk
Utilities can deliver a superior omnichannel Customer Experience (CX) by offering customers personalized payment relief plans.
Gasnorp has started its early operation in the Peruvian region of Piura with the support of Smartflex
Gasnorp, a subsidiary of Promigas, undertook the challenge of deploying its distribution operations in the provinces of Piura, Talara, Sullana, Paita and Sechura.
Open International and Paymentus are joining forces to deliver unique customer experiences for utilities
This dynamic duo is working together to improve the way customers interact with their utilities and facilitate the way they pay their bills.
Improving Customer Service with Intelligent Routing
Service Requests – Self-service and Digital Channels – Scheduling – Resource Planning – Uberization – Service Granted – Magnificent Service
Open International’s development center will soon be powered by solar energy
Open International has installed 343 solar panels, with the capacity to produce 110 kw of clean energy, to help run their development center.
Strengthening your utility’s CX with AI
With Artificial Intelligence (AI) in their toolbox, utilities can enhance Customer Experience (CX) with the use of modernization and digitalization.
A Better Future Starts With Us
Video – A Better Future Starts With Us. Open international.
A Cognitive Platform for Elite Utilities eBook
Delivering a superior customer experience through innovation across enterprise systems
How AI Impacts Utility Companies
Understanding the difference between the technologies that are part of the Artificial Intelligence (AI) umbrella concept is quite demanding
Demystifying AI for the utility industry Whitepaper
The development of Artificial Intelligence (AI) has led people and companies to believe in myths which affect the implementation of this technology.
Cloud-first Mindset Whitepaper
The cloud offers utilities an abundance of benefits and opportunities to reduce IT costs and take a step towards innovation.
Bimodal: two work styles and one business success strategy
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
Better together: a seamless combination of CSS and CIS to empower utility customers
Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).
Self-service Portals Whitepaper
How utilities’ self-service portals came to be what they are today?
Taking customer experience to the next level with Smartflex’s self-service portal
Smartflex’s self-service portal gives utility customers total control of their relationship and improving their overall experience with the company.
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