Companies that provide robust self-service portals empower their clients with 24/7 access to all the information they need about their account.
SMART methodology is the perfect mix between planning, effort estimation, constant customer communication and flexibility in project decision making..
The agile manifesto was born to improve project management, proposing a shift in the way to respond to customer needs and demands..
Traditional and agile methodologies are not in line with the reality of running of successful business, making the hybrid model the best option.
Customer centricity requires a specialized strategy when applied to utilities due to the unique nature of operations and customer behavior.
For utility companies to survive, they must ensure their financial sustainability with effective collection management processes.