INSIGHTS
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Push your customer-centric vision forward by performing the best collection processes
Customer-centric Collection involves using advanced technology to increase the efficiency of collections while also ensuring a more positive experience for all parties involved.
Could rural electric cooperatives hold the key to national Broadband development?
Many electric cooperatives are starting to offer broadband in unserved or under-served areas, filling a gap in the market.
Challenges and opportunities for utility debt collection
With the design of flexible systems, these companies can upgrade to more dynamic and personal processes. Smartflex CIS
Renewable Energy Certificates: an instrument for environmental sustainability
A renewable energy certificate, or REC, is a tradable commodity or title that is created when a renewable energy source generates 1 MWh of energy.
Smartflex gives service providers the agility they need to face market and industry challenges
Smartflex is built with advanced technology that gives service providers the flexibility to react quickly and decisively to any changes in the market.
Handle traditional utility services and broadband together with Smartflex
Smartflex is a single solution that supports utilities as they expand into this new market role. Broadband services.
Demand Response: Working with customers to ensure energy reliability
Utilities are now setting up Demand Response Programs that strengthen the role of the customer and improve network stability.
Smart Grid Whitepaper
The electric power sector is undergoing a rapid transformation as new technology and legislation pave the way for Smart Grids.
Say goodbye to time-consuming and expensive support for legacy systems thanks to Smartflex’s multi-layered architecture
Legacy systems are the cause to service providers consider upgrading to a modern technological solution with a multi-layered architecture..
Connect to your customers digitally with Smartflex
Companies that provide robust self-service portals empower their clients with 24/7 access to all the information they need about their account.
Measurable, agile and reliable, that’s Open’s new SMART methodology
SMART methodology is the perfect mix between planning, effort estimation, constant customer communication and flexibility in project decision making..
The agile manifesto as the pillar of the hybrid model
The agile manifesto was born to improve project management, proposing a shift in the way to respond to customer needs and demands..
Complex Billing Whitepaper
Tame complex billing requirements identifying the main utility industry challenges. Download the Complex Billing Whitepaper to learn more.
The Hybrid model: a perfect mix of traditional and agile methodologies
Traditional and agile methodologies are not in line with the reality of running of successful business, making the hybrid model the best option.
Discover the new way to understand customers at every stage of the business cycle
Customer centricity requires a specialized strategy when applied to utilities due to the unique nature of operations and customer behavior.
Demystifying Continuous Delivery
Let’s take a look at four commonly held views about continuous delivery and see whether they are true or false. open Smartflex.
Maximize collection management efficiency with Smartflex
For utility companies to survive, they must ensure their financial sustainability with effective collection management processes.
Increase your company’s revenue through a strong focus on UX
UX-centered software and digital platforms provide a higher ROI for utilities and telecommunication companies.
Smartflex: The answer for accurate billing
Smartflex helps utilities to have accurate billing, ensuring customers having a good overall experience with their service provider.
Millennial Employees Whitepaper
The employee engagement is commonly defined as the satisfaction that an employee feels while doing his work. Open Smarflex.
Customer Experience Whitepaper
As new technologies and generations arrive, new opportunities emerge and allow companies to increase their revenues and improve customer relationship.
Broadband Whitepaper
Broadband has become a key enabler for the U.S., while consolidating the global technological leadership of the country. See the Whitepaper.
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