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Industry articles

Non-revenue water management, reaching the economic optimum

Water utility companies are facing intense pressure today from both internal and external factors. Regulations related to resource conservation are getting stricter, consumers are increasingly more conscious about conservation and utility companies are expected to become increasingly efficient. Because of this pressure, water utilities must change the way they operate and seek new solutions to optimize their operations. A key driver of operational efficiency is the reduction of non-revenue water (NRW), as it is a problem which reduces revenue and

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subscription
Industry articles

How subscriptions are shaping the retail industry

Compared to the traditional model, sales-by-subscription offers nine times faster growth for the retail business, thanks to the creation of long-term relationships that provide the opportunity to obtain continuous sales. The modern customer seeks to obtain a wide variety of products and services in an immediate, efficient and safe manner; they often wish to make their purchase online and expect a range of possible payment options. The massive use of the internet in everyday life has transformed the behavior of

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utilities-dejavu
Industry articles

Utilities Evolution – Déjà vu

Energy, gas and water service providers are currently facing challenges similar to what telecommunications companies encountered several decades ago, ranging from the integration of the latest smart devices, the focus on improving the customer experience, giving relevance to every interaction, addressing requests in a timely manner, and giving customers the opportunity to view their consumption in real time. Looking back on the evolution of telecommunications companies over the  last 40 years, which involved both technological as well as cultural shifts—from

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Field Service Customer Experience
Industry articles

The critical role of field service in improving the customer experience

Customer experience has become a cornerstone of business performance due to the high cost of customer churn; with field service being a critical component of this experience. Every interaction is an opportunity to shape a customer´s perception, so a top performing company must drive satisfaction in its field service to set a precedent for the entire customer journey. Customers are nothing like what they used to be decades ago. Starting in 1990, when we entered the age of information, there

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Industry articles

Prepaid Energy: A growing commercial alternative that is here to stay

Prepaid services in the electric utility industry have experienced a boom in recent years, driven by both the evolving demands of consumers and the growing pressure on utilities to drive greater operational efficiency by simplifying processes and minimizing the financial burden of uncollectible debt. Over the last two decades, prepaid products and services have been on the rise as a commercial alternative across multiple industries. This paradigm shift shows no signs of slowing down and the electric utility industry is

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Industry articles

Non-revenue water management, the challenge facing water and sewage companies

In an effort to increase earnings and achieve greater cost-efficiency, water and sewage companies must confront the critical task of reducing levels of non-revenue water, which can be caused by several factors, including leaks, meter inaccuracy or even theft. For this reason, it is imperative for companies to have technological tools that provide the right analytics capabilities that enable control and timely decision-making to support their loss mitigation efforts, revenue assurance and operational oversight In order to provide a standard

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